Shipping Policy for City Goods

Welcome to City Goods! We are committed to providing a seamless shopping experience by ensuring your orders are delivered quickly and efficiently. This Shipping Policy outlines our process for handling and delivering your orders.

Delivery Area

We currently deliver to all locations within Pakistan.

Order Processing

Orders placed on our website (https://citygoods.store) are processed within 1-2 business days after confirmation.
You will receive a confirmation call or message to verify your order details before processing begins.

Delivery Time

Delivery typically takes 3-7 business days, depending on your location.
Orders may take longer to deliver during holidays, sales events, or due to unforeseen circumstances such as weather conditions or courier delays.

Shipping Charges

Standard shipping charges may apply based on your location and will be displayed during checkout.
Free shipping promotions, if applicable, will be explicitly mentioned on our website.

Cash on Delivery (COD)

All orders are delivered on a Cash on Delivery (COD) basis.
Please ensure you have the exact payment ready at the time of delivery.

Tracking Your Order

Once your order is dispatched, we will share tracking details via SMS or email to keep you updated on your order status.
You can use the tracking information to monitor your delivery progress with the assigned courier service.

Delivery Terms

Please ensure that the delivery address provided during checkout is accurate and complete.
If the delivery attempt fails due to an incorrect address or unavailability of the recipient, our courier partner may contact you for a second attempt.
If the order cannot be delivered after repeated attempts, it will be returned to us, and the order may be canceled.

Issues with Delivery

If your order is delayed, incomplete, or not delivered, please contact us immediately for assistance. We are here to resolve any issues promptly.

Contact Us

For any questions or concerns regarding our Shipping Policy or your order, feel free to contact us:

Email: contact@citygoods.store
Office Address: Mohallah Anwarabad, Street No. 7, Moosa Khan House, Jaranwala, District Faisalabad