Return Policy for City Goods

At City Goods, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, our Return Policy outlines the process for returning items and requesting replacements or refunds.

Eligibility for Returns

We accept returns under the following conditions:

1. Defective or Damaged Products: If the item you receive is damaged or defective upon delivery.
2. Incorrect Items: If the delivered product does not match your order.
3. Missing Items: If your order is incomplete.

Return Conditions

To qualify for a return:

• You must notify us within 7 days of receiving the product.
• The item must be unused and in its original condition, including packaging, tags, and any accessories.
• You must provide proof of purchase (e.g., order confirmation email or receipt).

Non-Returnable Items

Returns are not accepted in the following cases:

• Products that have been used, altered, or damaged after delivery.
• Requests made after the 7-day return window.
• Products returned without prior authorization from our team.

How to Initiate a Return

To request a return, follow these steps:

1. Contact Us: Email us at contact@citygoods.store with your order number and a description of the issue.
2. Provide Evidence: Include clear photos of the product showing any damage or defects.
3. Review and Approval: Our team will review your request within 3 business days and provide further instructions if your return is approved.

Return Shipping

• The customer is responsible for return shipping costs unless the return is due to a defect, damage, or error on our part.
• We recommend using a trackable shipping service to ensure your return reaches us safely.

Replacement or Refund

Once we receive and inspect the returned item, we will notify you of the outcome. If approved, you can choose between:

1. Replacement: We will send a replacement product of the same value.
2. Refund: Refunds for Cash on Delivery (COD) orders will be processed via bank transfer or another agreed-upon method.

Refunds may take up to 7 business days to reflect in your account, depending on your bank’s policies.

Contact Us

If you have any questions or concerns about our Return Policy, please feel free to reach out:

• Email: contact@citygoods.store
• Office Address: Mohallah Anwarabad, Street No. 7, Moosa Khan House, Jaranwala, District Faisalabad