Refund Policy for City Goods

At City Goods, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase. If you encounter any issues with your order, our refund policy is here to guide you through the process.

Eligibility for Refunds

We accept refund requests under the following conditions:

  1. Damaged or Defective Products: If the product you receive is damaged or defective upon delivery.
  2. Incorrect Items: If the item delivered does not match your order.
  3. Missing Items: If your order is incomplete and missing items.

Conditions for Refund Requests

To qualify for a refund:

  • You must notify us within 7 days of receiving your order.
  • The item must be unused and in its original condition, including packaging, tags, and any accessories.
  • You must provide proof of purchase (order confirmation email or receipt).

Refund Process

To request a refund, follow these steps:

  1. Contact Us: Email us at contact@citygoods.store with your order details and a description of the issue.
  2. Provide Evidence: Include photos of the product showing any damage or defect.
  3. Review: Our team will review your request within 3 business days.
  4. Approval: If approved, you will be contacted with instructions for returning the product.

Refund Method

Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be processed as follows:

  • Cash on Delivery Orders: Refunds will be issued via a bank transfer or another agreed-upon method. We will request your bank details securely to complete the refund.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The product is returned without prior authorization.
  • The product has been used, damaged, or altered after delivery.
  • Requests made after the 7-day return window.

Shipping Costs

Customers are responsible for the return shipping costs unless the product was delivered damaged, defective, or incorrect.

Contact Us

If you have any questions or concerns about our refund policy, feel free to contact us:

  • Email: contact@citygoods.store
  • Office Address: Mohallah Anwarabad, Street No. 7, Moosa Khan House, Jaranwala, District Faisalabad

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